Shipping Policy

Last Updated: January 25, 2026

At Best Health Services Private Limited, we are committed to delivering your healthcare products safely and efficiently across India. Please review our shipping policy below.

1. Shipping Coverage

We currently ship to:

• Pan-India Delivery: All major cities and towns across India
• Remote Areas: May require additional delivery time
• International Shipping: Currently not available (coming soon)

2. Processing Time

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times after order processing:

Location	Delivery Time
Bangalore & Karnataka	2-4 business days
Metro Cities (Delhi, Mumbai, Chennai, Kolkata, Hyderabad, Pune)	3-5 business days
Other Major Cities	5-7 business days
Remote/Rural Areas	7-14 business days

Note: Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

• Free Shipping: On orders above ₹5,000 (within India)
• Standard Shipping: ₹150-₹500 depending on location and weight
• Express Shipping: Available on request (additional charges apply)
• Bulk Orders: Shipping costs negotiable for large institutional orders

Exact shipping costs will be calculated at checkout based on your delivery address and order weight.

5. Order Tracking

Once your order is shipped:

• You will receive a shipping confirmation email with tracking number
• Track your order through our courier partner's website
• SMS updates for delivery status (where available)
• Contact us for any tracking assistance

6. Packaging

We take special care in packaging healthcare products:

• Medical Devices: Packed in original manufacturer packaging with additional protective materials
• Diagnostic Equipment: Securely packed with bubble wrap and foam inserts
• Fragile Items: Clearly marked and handled with extra care
• Temperature-Sensitive Products: Shipped with appropriate cooling/insulation where required

7. Delivery Requirements

• Signature may be required upon delivery for high-value items
• Please ensure someone is available to receive the package
• Provide accurate delivery address and contact number
• For institutional deliveries, provide specific department/contact person details

8. Failed Delivery Attempts

If delivery fails:

• Courier will make 2-3 delivery attempts
• You will be notified via SMS/email
• Package will be held at local courier office for 7 days
• After 7 days, package will be returned to us
• Return shipping charges may apply for re-delivery

9. Damaged or Lost Shipments

We will arrange for replacement or refund for damaged items as per our Refund Policy.

10. Bulk & Institutional Orders

Special shipping arrangements for healthcare institutions:

• Dedicated account manager for large orders
• Flexible delivery scheduling
• Direct delivery to specific departments
• Installation and setup assistance (where applicable)
• Negotiable shipping terms

Contact our sales team at best.health.serv@gmail.com for bulk order shipping arrangements.

11. Customs and Duties

For domestic orders within India, no customs duties apply. All applicable GST is included in the product price or calculated at checkout.

12. Contact Us

For shipping-related queries: